General Terms and Conditions
These Terms and Conditions set out the rules that govern use of Pub’s website and services and define the legal relationship between our company and people who register or play with us. The document covers account setup, eligibility, acceptable conduct, how promotions operate, deposits and withdrawals, and the process we follow when disputes arise. Users should read the full text carefully before creating an account or placing real-money wagers, since continued use of the platform constitutes acceptance of these terms and any future updates that are communicated through our site.
Account Responsibilities
Registration and Verification
During registration, accurate personal information must be supplied and maintained. Identity verification is required before withdrawals and for compliance with anti-money-laundering rules; acceptable documents include government-issued ID and proof of address. Account details must not be shared with third parties and only one account is permitted per person, household and payment method unless otherwise agreed in writing.
Account Security
Passwords and login credentials are the user’s responsibility. Prompt notification must be given to our support team if an account is suspected to be compromised, and access may be suspended pending investigation. We may require additional authentication for certain actions to protect account security and maintain regulatory compliance.
Eligibility Requirements
Access to our services is restricted to residents of jurisdictions where Pub is authorised to operate and to persons who are at least 18 years old. Eligibility is subject to successful KYC checks and any applicable local restrictions. Individuals residing in restricted countries or protected persons under sanctions cannot open accounts or use the service.
Acceptable Use of the Service
Our platform must be used lawfully and responsibly. Prohibited conduct includes fraud, money laundering, use of automated play software, collusion, bonus abuse and any activity that interferes with fair play. Attempts to manipulate games or banking systems will result in account suspension, forfeiture of funds and possible reporting to authorities.
Bonus and Promotion Rules
Promotions are offered according to specific eligibility and wagering requirements published with each offer. General principles include minimum deposit criteria, exclusion of certain payment methods from bonus eligibility, contribution weights for different game types and maximum bet limits while wagering. Abuse, irregular play or breach of bonus rules may result in voided bonuses and withheld winnings.
Deposits and Withdrawals
Deposits must be made using payment methods in the account holder’s name and are processed in GBP for UK users. Withdrawals are subject to KYC completion and may be processed to the original funding method where feasible. Processing times vary by method and may include security checks; we reserve the right to apply limits or require additional documentation for large transactions.
Dispute Handling
Concerns should be raised with our customer support team in the first instance. We aim to resolve disputes promptly and fairly; unresolved matters may be escalated to the UK Gambling Commission or an independent alternative dispute resolution body where appropriate. Evidence and account history held by us will form part of any investigation.
Updates to the Terms
Terms may be amended from time to time to reflect regulatory, operational or legal changes. Notification will be provided on our website and, where required, by direct communication. Continued use of the service after notification constitutes acceptance of the revised terms, and users have the right to close their accounts if they do not agree with changes.